Bruce has been in the business for a long time now. He has perfected a nice operation. He is very clear that he wants long term business and wants to 'get to know' his customer. As I was a first time customer he was curious where I was from, what I was doing in Florida, etc. His guys did a reliable and trustworthy diagnostic. What they said needed to be done was what I expected needed to be done. My only criticism is at this point Bruce really wanted to seal the deal. The car was hoisted, the wheels were off, and he was ready to get down to work. This was a little irritating because he glossed over prices, expected a quick signature for the work, and generally seemed impatient. As a young customer who hasn't spent much time in an auto repair shop I felt a little bit rushed. These type of beginner moments are when I like to learn and that takes time. Really, I just wished things had moved a little slower (yes, at the expense of timeliness and efficiency). However, in general, the experience was good. I recommend potential customers to prepare in advance. Read about your vehicle, ask inquiring questions about labor prices, ask inquiring questions about parts, even ask for your old parts, and ask what type of warranty or guarantee they offer. And after you are prepared, check out this good shop and put them to the test yourself.
Thank you for visiting our shop, William. We're glad you had a good overall experience with us. We appreciate your honest feedback and understand the importance of taking the time to answer all your questions. We'll work on ensuring that our customers feel well-informed and comfortable throughout the process. Your recommendation means a lot to us, and we look forward to serving you even better in the future.
- Military Brake & Alignment Services Inc.