5

I had an appointment, but they were very busy with other vehicles ahead of me, what they did for me was just generous, I was able to get my vehicle taken care of and on my way

5

Was out of town, truck was in bad shape had to get an emergency fix. I was referred to them by a tire shop they took my truck same day had it fixed within hours and prices were uncomparable. Thank you

5

Been going here for years and never a bad experience. Love the local family feel with the business.

5

I had an electrical issue with my Volvo and didn't trust the dealer...Trail Auto did their best to try and fix the problem, which even meant purchasing parts from the dealer. Unfortunately they couldn't fix my issue and didn't charge me an arm & a leg for all the time/labor they had into the service aspect of my problem. That kind of honesty you don't find very often in the auto repair industry. I will refer them to friends and family as a trusted place of business for auto repairs.

4

Knowledgeable of repair informed me what problem was and approximate time it would take to fix.

5

Great professional service and had my car ready the same day

5

Super friendly and fast service. Justin makes recommendations, but there is never any pressure to complete additional services.

5

I was very pleased with the professionalism and care given to me and my vehicle. I was given a tour of the shop and immediately noticed how clean and organized it was. The car was serviced and completed at the 'time' they told me. Great experience !

5

5

I gotta give Justin and his team a BIG SHOUT OUT! Was recommended to these guys from a family member, and being a very big automotive guy & DIYer I have to say that the level of care and professionalism is 5 stars so far on my 2 experiences with them. I dropped off my Ford Ranger @ 8am (which I scheduled) and they had my truck in the back within 10 minutes. That usually NEVER HAPPENS! They called me mid day for an update on the issues, parts needed, and pricing. Pricing was reasonable, especially since he told me they were using OEM parts from Ford. I picked up my car before end of day, reviewed the work in the parking lot and they even cleaned up some sloppy wiring harness that I haven't had time to do since moving. The next day I brought it back again in the AM (realizing my blinker was out) and they said not to worry and had it fixed in 10 minutes. You guys are keeping customer service alive in the automotive industry, THANK YOU and KEEP IT UP!

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