I've been there many times before & have never had any major problems. So when my car broke down. They were the first people I thought of to fix the issue. I had my car towed there & was ambushed in paying a fee just to look at the car. I wanted the car fixed so I agreed. I was given a quote for parts & labor. Which was 25% higher than everyone else & was being over charged for the parts? But again I wanted my car fixed & I felt by this point I had no choice. Finally, when I went to pick up the car I was ambushed yet again by some $100 part that they said need to be replaced, but the dealer said there should have been no need if they used a OEM part. Which I was told they did. I'm going to chalk this up as a life lesson & never go back again.
Dear Eric, thank you for your previous loyalty to our shop and I'm sorry for this inconvenience. We always aim to provide transparent pricing and communicate any additional charges upfront. I would appreciate the opportunity to speak with you to discuss this matter further and regain your trust. Please contact me at your convenience.
- Military Brake & Alignment Services Inc.